Refunds & Returns Policy

At WhiteGlow USA, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, please review our policy below.

Returns

• Returns are accepted within 30 days of delivery for unopened and unused items only.
• Products must be returned in their original condition and packaging.
• To initiate a return, please contact us at support@whiteglowusa.com with your order number and reason for return.
• Customers are responsible for return shipping costs unless the item is defective or the wrong product was sent.

Refunds

• Once your return is received and inspected, we will notify you by email about the status of your refund.
• Approved refunds will be processed to your original payment method within 5–7 business days.
• Shipping costs are non-refundable, except in cases of defective or incorrect items.

Damaged, Defective or Incorrect Items

• If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery with photos and your order details.
• We will arrange a replacement or issue a full refund as quickly as possible.

Satisfaction Guarantee

• We stand behind the quality of our products. If you're not satisfied with your results, contact us and we'll work with you to make it right.

Questions?

If you have any questions about our Refunds & Returns Policy, please contact us at support@whiteglowusa.com.